Terms of service

Last Updated: [Date]

Welcome to The Hemp Chakra (“Website”, “We”, “Us”, “Our”).
By accessing or purchasing from thehempchakra.com, you agree to the following Terms & Conditions. If you do not agree, please do not use this website.

1. Medical Review & Prescription Requirement

Because our products are hemp-based wellness formulations that may require medical guidance, every order placed on our website is reviewed by a qualified doctor.

Your order will only be processed if:

  • You provide a valid Government-issued ID (Aadhar / PAN / Driver’s License / Passport)
  • You upload a valid doctor’s prescription that matches the buyer’s details
  • Our doctor approves the suitability of the product for you

If your prescription or ID is invalid, unclear, or not approved:

  • Your order will NOT be processed
  • A refund will be initiated back to your original payment method within 15–30 working days

2. Legal Compliance for Hemp Products

We sell only legal hemp-based products permitted under Indian regulations.
We do not sell:

  • CBD oils containing illegal THC levels
  • Any intoxicating cannabis or narcotic product

All products are derived from hemp seeds/hemp stalks, which are legal under the NDPS Act, 1985.

3. Eligibility

To purchase from our website, you must:

  • Be 18 years or older
  • Provide accurate, complete information
  • Have the legal capacity to enter into agreements

4. Order Acceptance

An order is considered confirmed only when:

  • Documents are verified
  • Doctor approval is complete
  • Payment is received

We reserve the right to cancel an order if:

  • Documents are invalid
  • Prescription is rejected
  • Product is unavailable
  • Payment issues or suspected fraud occur

5. No Self-Medication

Hemp wellness/therapeutic products must not be used for:

  • Diagnosing diseases
  • Self-medication
  • Replacing prescribed medical treatment

Always consult a doctor before use.

6. Pricing & Payment

Prices on the website include applicable taxes.
Payment must be completed online via secure gateways.

We reserve the right to update prices at any time.

7. Shipping

We currently deliver only within India.
Estimated delivery time: 3–7 working days after order approval.

For full details, see our Shipping Policy.

8. Returns & Refunds

Refunds are issued only if:

  • Prescription/ID verification fails
  • Doctor rejects the order
  • Product arrives damaged or incorrect

Refund timeline: 15–30 working days
(Back to original payment source)

See full details in our Refund Policy.

9. Limitation of Liability

We are not liable for:

  • Misuse of products
  • Incorrect dosage
  • Allergic reactions
  • Delayed deliveries due to courier issues
  • User negligence or wrong information

10. Contact Information

For support or questions, contact us at:
Email: [support@thehempchakra.com]
Address: [Full Business Address Here]